Customer stories

Wales gets multi-lingual Info-Point at three NT sites

Interpretation in Wales demands both English and Welsh. Info-Point comes by default with an 'intelligent' multi-lingual module. When activated, each individual user is able to instantly switch to their preferred language, which changes both content and navigation. Both text and media files can be identified in terms of language and the module can make a best substitute in the event that a piece of content is not available in a particular language.

Info-Point Technical Direct Paul Palmer says "This is a highly sophisticated language module and it comes as part of every Info-Point. The National Trust appreciated this and have installed Info-Point at three of their Welsh properties - the Dinas Emrys 'Princes of Wales' project at Craflwyn, Aberdaron visitor centre, and Mynydd Mawr coastguard station, which is a battery operated version."

NT Basildon Park opens access to oral history and conservators

This restored palladian mansion has a rich archive of oral history recordings from both above and below stairs. Organised for navigation by theme, these are now available to visitors during their house tour via an Info-Point unit. Following this success, Basildon had the idea to add automated time-lapse webcam video of their conservators at work.

House and Collections Manager Donald Ramsay says, “Each visitor can simultaneously choose their own topic of interest from our archive and hear these voices from the past come alive on their own phone. Personal reminiscences of the owners, Lord and Lady Iliffe, are complemented by the memories of those who spent their working lives on the Estate.”

Swansea Castle's urban Info-Point

Swansea Council commissioned a dynamic modern video for Swansea Castle web site from Bright 3D, but lacked the means to show it to visitors at the castle, which is an open and unmanned site.

Bright 3D suggested to the client installing an info-Point unit, but there was still the issue of where to locate it, as it was important not to clutter the view, and to protect it, as the nightlife in Castle Square is described as 'lively'.

Following a site visit and test, the Info-Point was supplied in an All-Weather utility enclosure and this was installed in a pedestrian crossing, which provides both the power for the unit, and disguises it as it blends into the traffic lights. The location is perfect as the signal covers the Castle grounds and the public square. Can you spot it in the picture?

Solar-powered at NT Clumber Park

The National Trust's Clumber Park is a major public park and wanted to provide interpretation of how it was changing and managing several outdoor environments. After seeing Info-Point at the Museum and Heritage show, and borrowing a loan unit to trial, they chose to use independent solar-powered Info-Point units at each of the three locations. Added to the interpretation content there is a flexible nature webcam that can be linked to any of the units to provide live images of interesting natural history that is otherwise not available.

Senior Warden Dan Booth comments: “ The fact that our staff can add and update the content themselves is attractive as these are evolving areas. We would like to use Info-Point in more areas in the future.”

Canal and River Trust offer digital interpretation on towpath

Stoke Bruerne is a Canal and River Trust museum site in rural Northamptonshire. In order to open up some of its film and oral history archive to the public, and explain how locks work, they installed an Info-Point unit at the entrance to Blisworth tunnel, using an old stable to house a solar-powered unit.

A/V producer Peter Ralley commented, "The Canal and River Trust wanted to make full use of my filmed oral histories and archival footage, but the unattended tow-path environment is not suitable for digital equipment such as kiosks, and it has no power or internet access, so Info-Point was the only delivery mechanism that would work. I created animated explanations of how the locks and side-ponds worked and how they built Blisworth Tunnel and installed everything on a solar-powered Info-Point so that it can be used 24/7 from the public tow-path. As we have worked with Info-Point before we knew that it would do the job. Putting it all together was very easy and it works like a dream."

National Trust upgrades to a network

Walkers on the South-Downs Trail can use their mobile phones to download trail guides and to watch old films and audio-visuals of farm life in former times while visiting the information barn at Saddlescombe Farm. However, ranger and warden Graham Wellfare had always wanted to extend the service to the 'Traveller's Rest' Cafe. Two years later, on hearing of the development of intelligent networking he returned his unit for an upgrade and now serves both locations 24/7. 

Graham says, “Despite being only five miles from Brighton, we are in a valley where phone signals are non-existent. Internet access would be too expensive, so Info-Point provides the ideal solution.”

Great Orme outdoor coastal trail using hot spots

Conwy Council’s Green Links Trail needed to give visitors information outdoors, where there was no IT infrastructure and poor phone reception, but a cafe and an old toll booth with power available. Through their interpreters, Monty Funk, who authored the creative content, they developed audio trails and downloadable leaflets and use Info-Point to deliver them.

Project Officer Dan Romberg says, "At three Info-Point 'hot spots' we are able provide an audio trail offering an insight into the environmental, historical and recreational aspects of the on the coastal strip between Llandudno and Prestatyn, and the Marine Drive on the Great Orme."

Chester museum uses Info-Point for pilot project

The Grosvenor Museum, Chester, is using digital media to mitigate the effect of public sector cuts and improve visitor services. The museum will use its Info-Point unit to deliver virtual tours in multiple languages to any mobile device. This include galleries that are unable to be made accessible to wheelchair-bound visitors. The unit will also be used as a development tool as part of a major review by the Local Authority. This move will pilot more innovative rich-media and interactive content in partnership with local communities.

Chester Councillor Stuart Parker, said: “This is a fantastic opportunity for the Grosvenor Museum. They are always willing to seek out new ways to make the museum better, and this is a fabulous chance for them to increase access to the building and the collections for all visitors to this special part of Chester’s heritage offering.”

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